Customer Loyalty Program

===== CUSTOMER LOYALTY PROGRAM OUTLINE =====
Wellness, Pet & Tech

===== Program Name =====
Phase One Rewards

===== 1. How Customers Earn Points =====
- 1 point per $5 spent  
- 50 points for creating an account  
- 25 points for following us on social media  
- 100 points for referring a friend who makes a purchase  

===== 2. Reward Tiers =====
Bronze: 0–249 points  
Silver: 250–499 points  
Gold: 500+ points  

===== 3. Rewards & Perks =====
Bronze: 5% off coupon  
Silver: 10% off coupon + early access to drops  
Gold: 15% off coupon + VIP support + exclusive product previews  

===== 4. How to Redeem Points =====
Customers can redeem points at checkout or through their account dashboard.

===== 5. Expiration Policy =====
Points expire after 12 months of inactivity.

===== 6. Terms & Conditions =====
Rewards cannot be combined with other promotions unless stated otherwise.