Shipping policy
🚚 Shipping Policy
Last updated: 06/15/2026
At Wellness Pet Tech, we partner with trusted third‑party fulfillment providers — including CJdropshipping, Supliful, AliExpress, Zendrop, Printify, DSers, Spocket, and AutoDS — to deliver your products safely and efficiently. Because of this, shipping times and methods may vary depending on the product and supplier.
Order Processing Time
Orders are processed within 1–3 business days.
Once processed, your order is sent to the appropriate fulfillment partner for packaging and shipment.
Orders may ship in multiple packages if items come from different suppliers.
Shipping Times
Shipping times vary based on supplier location, product type, and destination. Typical delivery windows:
United States: 7–18 business days
International: 10–25 business days
Print‑on‑Demand items (Printify): 5–12 business days
Supliful wellness products: 5–10 business days
These are estimates provided by our fulfillment partners and may vary due to customs, carrier delays, or global logistics conditions.
Tracking Information
Tracking numbers are provided as soon as they become available from the supplier.
Some suppliers may take 2–5 business days to generate tracking updates.
If your order contains multiple items, you may receive multiple tracking numbers.
Shipping Delays
We are not responsible for delays caused by:
Customs processing
Carrier issues
Weather events
Global supply chain disruptions
Incorrect or incomplete shipping addresses provided at checkout
Lost or Stolen Packages
If a package is marked delivered but cannot be located:
Please check with neighbors, household members, or your local post office.
If still unresolved, contact us at hello@wellnesspettech.com and we will assist in filing an investigation with the carrier or supplier.
Replacement or refund eligibility depends on the supplier’s policies.
Incorrect Address Policy
Customers are responsible for ensuring their shipping address is correct at checkout.
If an incorrect address is entered:
We cannot guarantee changes after the order is processed.
Refunds or replacements may not be available if the package is delivered to the wrong address.
Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes.
These charges are the responsibility of the customer and vary by country.
Contact Us
For shipping questions or support, email us at:
hello@wellnesspettech.com