Refund policy

🔄  Refund & Return Policy 
Last updated: 06/15/2026

Our goal is to ensure you have a positive experience. Because we work with multiple fulfillment partners, our return and refund process is structured to match their policies.

Order Cancellations
Orders may only be canceled within 12 hours of purchase.
After fulfillment begins, cancellations are no longer possible.

Returns
Because our suppliers ship directly from their facilities, we do not accept returns to our business address.

Returns are accepted only if approved by the supplier, which includes:

Damaged items

Defective items

Incorrect items received

To request a return, contact us at [your support email] within 7 days of delivery with:

Order number

Photos of the issue

Description of the problem

We will coordinate with the supplier (CJdropshipping, Supliful, AliExpress, Zendrop, Printify, DSers, Spocket, or AutoDS) to process your request.

Non‑Returnable Items
Due to supplier restrictions, the following items cannot be returned:

Opened or used products

Health, wellness, or consumable items (Supliful)

Personalized or print‑on‑demand items (Printify)

Clearance or final‑sale items

Refunds
Refunds are approved only when:

The item arrives damaged or defective

The wrong item is received

The package is lost in transit (confirmed by carrier)

Refunds are issued back to your original payment method.

Shipping Delays
Shipping times vary by supplier.
Delays caused by customs, carriers, or global logistics are not eligible for refunds.

Exchanges
Exchanges are only available for defective or incorrect items.

Contact
For refund or return requests, email: hello@wellnesspettech.com