FAQ

Frequently Asked Questions  
Wellness, Pet & Tech

===== 1. What are your shipping times? =====
Orders typically process within 1–2 business days.  
Standard shipping within the U.S. usually takes 5–10 business days depending on your location and carrier volume.  
You will receive a confirmation email as soon as your order ships.

===== 2. What is your return policy? =====
We offer a 30‑day, no‑questions‑asked return policy on all products.  
If you’re not satisfied, simply contact us and we’ll help you with a return or exchange.

===== 3. Are your products FDA‑approved? =====
Some wellness products may be FDA‑registered, but unless explicitly stated, our items are not FDA‑approved medical devices.  
Our products are designed for general wellness, comfort, and lifestyle use.

===== 4. How do I track my order? =====
Once your order ships, you’ll receive an email with a tracking link.  
You can click the link at any time to see real‑time updates on your shipment.

===== 5. Can I cancel or change my order? =====
Orders can be canceled or modified within the first 12 hours after purchase.  
After that window, your order may already be processing or shipped.  
If you need help, reach out to us immediately.

===== 6. Do you offer international shipping? =====
Yes, we ship internationally.  
Shipping times vary by country and may take 10–23 business days depending on customs and carrier delays.  
International customers are responsible for any customs fees or import taxes.

===== 7. What payment methods do you accept? =====
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.  
All payments are processed securely.

===== 8. How do you ensure product quality? =====
Every product is chosen with purpose and vetted for durability, performance, and real‑world usefulness.  
We partnered with trusted suppliers who have conducted quality checks before items are shipped.

===== 9. How do I contact customer support? =====
You can reach us anytime at:  
support@wellnesspettech.com  
We typically respond within 24 hours.

===== 10. What if my item arrives damaged or defective? =====
If your product arrives damaged, defective, or incorrect, contact us immediately with photos.  
We’ll replace the item or issue a refund right away — no hassle.